Our Guarantee

 

Order Processes

The ticket buying process takes place on our secure server which encrypts entries on all orders.

Most tickets are generally in stock. Since our online ordering function is not in real-time, occasionally tickets that are ordered are no longer available. Placement of an order through our website does not guarantee your confirmation. All orders will be filled on a first come first serve basis.

If the tickets you ordered are no longer available, we will contact you with other options or notify you of the order cancellation via e-mail or a phone call.

By checking the upgrade option upon checkout on the website, you are giving TicketLobsterPlus.com the ability to find similar or better seats than what you ordered in the event that the original tickets are no longer available. You will only be upgraded if there are similar or better seats for the same price. If there are no equivocal options, your order will be cancelled and you will be notified via phone or e-mail. We will not charge more than what the original order was for without your prior consent.

Pre Orders: Tickets for some events are not procurable until closer to the event date. Pre Orders involve tickets that are purchased in advance and are not physically in stock. Orders are taken for general seating locations. All quantities are guaranteed in pairs unless otherwise stated. Tickets will be delivered as soon as they arrive into our office. In some cases tickets are not delivered until the week of the event and occasionally the day of the event. The only guarantee of delivery is that they will be delivered prior to the event. Please call for more information. Once an order has been confirmed, we will notify you via email or with a phone call.

We accept all major credit cards: MasterCard, Visa, American Express, and Discover. Cash payment can be made in person at our office or one of our satellite locations.

You are responsible for the correct entry of all of your personal and billing information at the time you place your order. Failure to provide accurate information may result in delays in processing your order, or availability of your tickets which will result in a cancellation.

Upon purchasing, it is the buyer’s responsibility to verify and validate the accuracy of their order and tickets such as event date, time, venue, seat locations, quantity, credit card information, addresses, etc.

Depending on your event, you may receive alternate email communications that reference your order. The customer assumes all responsibility for receiving and reading all email correspondence in full, and complying with any specific instructions associated with the order. TicketLobsterPlus.com is not responsible for emails filtered to your spam or junk mail folders. It is the customer’s responsibility to ensure their email client can receive TicketLobsterPlus.com emails.

Availability, Refunds, Cancellations, and Exchange Policies

All orders are subject to availability and are not confirmed until TicketLobsterPlus.com has collected payment from the customer. TicketLobsterPlus.com reserves the right to cancel an order at any time for any reason, whatsoever.

Tickets only have value for the specific seat at the specific event. Therefore, there are no refunds, exchanges, or cancellations on any order once it has been finalized.

Cancelled, Postponed or Rescheduled Events

If an event is cancelled for any reason other than an act of nature (rain out, earthquake, flood, tornado, etc.), strikes, or lockout, and not rescheduled, we will refund via the original method of payment for the amount paid for the tickets less the 7% processing fees and any shipping fees. Please call our office for instructions on how to receive a refund if you have not heard from TicketLobsterPlus.com first. Upon receiving your cancellation notification, you will have 10 business days to return the tickets to us. Tickets must be returned via a certified, traceable mail service in order to obtain a refund. The mail service is at the customer’s expense; we do not provide return postage.

If any event is cancelled, TicketLobsterPlus.com is not required to refund incidental expenses that were incurred in relation to your plans to attend the event including, but not limited to, transportation expenses, hotel reservations, or rental car costs. TicketLobsterPlus.com assumes no responsibility when an event is cancelled.

If an event is postponed or rescheduled, please keep your ticket(s). Generally, the original ticket will be honored for the new event date and time. Refunds or exchanges will not be issued for postponed or rescheduled events. TicketLobsterPlus.com is not responsible for incidental expenses related to a rescheduled event.

 

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